Terms & Conditions | Learn More & Join Today

Bookings & Payment

All workshops and classes must be paid in full at the time of booking.
This is because flowers and materials are perishable and ordered specifically for each attendee, and I commit to those costs as soon as you book.
Your place is only secured once payment has been received.

Cancellations by You

Once booked, places are non-refundable.
If you are unable to attend due to illness, personal circumstances, or any other reason, I’m very sorry but no refund can be offered.
This is similar to booking theatre or event tickets — your place is reserved and materials prepared specifically for you.
You are welcome to gift or transfer your place to someone else — just let me know their name in advance.

Cancellations or Changes by Me

I reserve the right to cancel or reschedule a class if necessary (for example due to illness, venue issues, or circumstances outside my control).
If I cancel a class, you will be offered:
- A full refund, or
- A transfer to an alternative class/date (your choice).

Minimum Numbers

Some classes require a minimum number of participants to go ahead.
If minimum numbers are not met, I may cancel or reschedule the class and will offer you a refund or transfer.

COVID or Similar Widespread Disruption

In the event of government restrictions, public health guidance, or similar situations (e.g. COVID-type events) that make the class unsafe or illegal to run:
- The class will be postponed or cancelled.
- You will be offered a refund or a credit towards a future class.
No additional compensation beyond the class fee can be offered.

Force Majeure (Things Outside Anyone’s Control)

I cannot be held responsible for cancellations or changes caused by events beyond my control such as extreme weather, power outages, venue closure, transport disruption, or national emergencies.
In these cases, you will be offered a refund or transfer, but no further liability is accepted.

Late Arrival / No-Shows

If you arrive late, I will do my best to help you catch up, but cannot guarantee the full experience.
No refunds or partial refunds are available for late arrivals or non-attendance.

Health & Safety

Please let me know in advance if you have any allergies (e.g. pollen, latex, specific flowers).
You attend classes at your own risk and are responsible for following any safety guidance given during the workshop.

Photography & Marketing

Photos or short videos may be taken during classes for marketing purposes.
If you would prefer not to appear in any content, please let me know — I will always respect this.

Acceptance of Terms

Placing an Order

All funeral and farewell flower orders are made bespoke, to reflect the person being remembered and the wishes of their family.
Once an order is confirmed, I immediately begin sourcing flowers and materials specifically for that design.

Payment

Full payment is required at the time of ordering, unless otherwise agreed in advance.
This is because flowers and materials are perishable and ordered specifically for your tribute.

Cancellations by You

Once an order has been placed and confirmed, it is non-refundable, as flowers will already have been ordered and prepared.
If you need to make changes (e.g. colour, size, or message) please contact me as soon as possible — I will always do my best to accommodate where timing and flower availability allows.

Cancellations or Changes by Me

In the unlikely event that I am unable to fulfil your order (for example due to illness, supplier failure, or circumstances beyond my control), I will:
- Inform you as soon as possible, and
- Offer a full refund, or where appropriate, help you find an alternative florist.

Flower Availability

Flower varieties and colours are subject to seasonal and supplier availability.
Where specific flowers are unavailable, I will substitute with the closest possible alternative, always aiming to maintain the look, feel, and value of your chosen design.

Design Interpretation

My work is natural, seasonal, and bespoke — every arrangement is unique.
While I always work closely with your wishes and any reference images shared, I cannot guarantee an exact replication of another florist’s work or a photograph, as flowers are natural and vary.

Delivery

Delivery times are agreed in advance, often in coordination with funeral directors.
While I take every care to deliver on time, I cannot be held responsible for delays caused by circumstances beyond my control (e.g. traffic incidents, severe weather, venue access issues).

COVID or Similar Widespread Disruption

If government restrictions or public health guidance prevent me from fulfilling an order as agreed, I will contact you promptly to discuss:
- A revised delivery plan, or
- A refund where fulfilment is not possible.

Force Majeure

I cannot be held liable for failure or delay caused by events beyond my control, such as extreme weather, transport disruption, power outages, national emergencies, or supplier closures.
In such cases, I will always act in good faith to support you with alternatives or refunds where appropriate.

Care & Responsibility

Once flowers have been delivered to the agreed location, responsibility passes to the recipient or venue.
Flowers are a natural product and their condition can be affected by temperature, handling, and environment.

Photography

With your permission, I may photograph finished work for my portfolio or marketing.
No identifying details will ever be shared without consent.

Complaints or Concerns

If you have any concerns, please contact me as soon as possible so I can address them with care and sensitivity.

Acceptance of Terms